FAQs

Home Health Care

• How can I speak with someone regarding the services available to my loved one?

It’s never too soon to ask for help. Please call us at 727-467-7423 or submit our online form here.

• Do you offer home health care?

Empath Home Health offers palliative home care intended to improve quality of life for homebound patients as well as their caregivers. You are served by an entire team of home health care experts dedicated to your unique situation. Team members are experts in pain and symptom management, nursing care and various therapies. See more of our services here.

• What does Empath Home Health Care include?

Our palliative home health program, known as Empath Home Health, provides senior home care that can significantly improve quality of life for homebound patients. Team members are experts in pain and symptom management, nursing care and various therapies and volunteers are available for extra support. For details on the services of Empath Home Health, click here.

Hospice Care

• How can I speak with someone regarding the services available to my loved one?

It’s never too soon to ask for help. Please call us at 727-467-7423 or submit our online form here.

• As a doctor, how do I refer someone to Suncoast Hospice?

We welcome the opportunity to speak with you and your patient about Suncoast Hospice and all Empath Health service options. Simply fill out the Request for Services form or call us at 727-467-7423.

• What is hospice care?

When most people think of hospice care, they think of care provided during the last weeks or days of someone’s life. However, hospice is much more than that. We offer support to anyone who has an advanced illness, is nearing the end of life or experiencing grief through a number of programs for patients and their caregivers. Click to learn more.

• What ages does Suncoast Hospice serve?

Through our integrated network of care, Empath Health provides care and support to all ages from infants to the elderly.

Get Involved

• What volunteer opportunities do you have for teens?

For teens ages 14-18, there are specially designed volunteer activities that provide fun ways to make a difference. Learn more.

• How do I volunteer with Empath Health?

Our volunteers provide essential support for patients, families and staff. Whether you’re a retiree wanting to improve the community, a student hoping to fulfill service requirements or anyone desiring to make a difference, there are many ways to help throughout our integrated network of care, and training is provided at no cost. Learn more about volunteering here.

• How can I donate goods to your resale shoppes?

We accept donations from gently used clothes and furniture to home goods, art, collectibles and practically everything in between. To make a donation, just drop off unwanted items at any of our three convenient locations. We’re also glad to come pick up any large or heavy items you cannot move on your own. Call the nearest resale shoppe to schedule a pick-up.

• Does Empath Health host any community events?

Empath Health hosts many events, classes and trainings throughout the year at locations throughout the Tampa Bay area. Click here for our events calendar.

Care Centers

• How can I speak with someone regarding the services available to my loved one?

It’s never too soon to ask for help. Please call us at 727-467-7423 or submit our online form here.

• What type of medical attention will I receive (or have access to) at inpatient care facilities?

Suncoast Hospice Care Centers are staffed 24/7 by skilled medical teams who develop individualized plans of care as soon as patients arrive. Care includes medical treatment, but also integrative services like massage, aromatherapy, pet visits and music. We have three Care Centers in Pinellas County. Click here for locations and details.

• Do you offer inpatient care centers and where are they located?

Suncoast Hospice has three inpatient care centers in Pinellas County that are staffed 24/7 by skilled medical teams who develop individualized plans of care as soon as patients arrive. Click here for locations and details.

All-Inclusive Senior Care

• How can I speak with someone regarding the services available to my loved one?

It’s never too soon to ask for help. Please call us at 727-467-7423 or submit our online form here.

• What is Suncoast PACE?

The Suncoast PACE (Program of All-Inclusive Care for the Elderly) delivers a variety of senior care services to our participants, including in-home care and support, primary medical care, specialty care, adult day care and transportation. Our goal is to help you remain independent at home, enjoy a better quality of life and avoid unnecessary hospitalizations. Click here to learn more.

• What services are provided in an adult day care center?

Our Suncoast PACE adult day care center offers medical care, therapies, meals, exercises and stimulating activities that keep our participants healthy, active and social. Click here to learn more about PACE and our adult day care centers.

• Who can join Suncoast PACE?

Individuals who are interested in becoming Suncoast PACE participants must be:

  • Age 55 or older
  • Certified by the state of Florida to need a nursing home level of care
  • Able to live safely in the community
  • Live in Pinellas County

Learn more about Suncoast PACE here.

Advance Care Planning

• When do I need to consider a living will?

A living will is a thoughtful and effective tool for making your own health care decisions, allowing you to stay in charge even after you’re not able to speak on your own behalf. Because a health emergency or sudden illness can happen anytime, advance care planning is an important for everyone, regardless of age. Click to learn more about advance care planning and living wills.

• Do you offer Advance Care Planning?

Yes, and Empath Choices for Care helps families through the entire process. What if you were hurt in an accident or became sick and couldn’t make decisions about your own medical care? Or express any personal wishes to loved ones so they could honor them during your care? These simple, yet difficult questions can apply to anyone, which is why advance care planning is so important. Click here to learn more.

• What is Advance Care Planning?

Advance care planning is a thoughtful process to plan for future health care choices, involving personal reflection and discussions about medical treatment preferences. Along with these important discussions, advance care planning involves putting your decisions for health care in a written document called a Living Will and choosing a health care surrogate to speak on your behalf. Find out more about advance care planning here.

• How should I choose my Health Care Surrogate?

Your health care surrogate will speak for you when you are unable to speak for yourself. You must choose your health care surrogate carefully, and then share your choices for medical treatment near the end of life with that person. Most people choose the individual(s) they know best, such as their closest relative(s) or friend(s). Some individuals prefer a family member or friend because of their knowledge of medical situations.

Many families experience conflict and guilt when trying to decide what’s best for a loved one who is unable to speak on his or her own behalf. Some are even torn apart. When you have a plan and talk to your loved ones about it, you spare them unnecessary stress and give them peace in knowing they are following your preferences. And by choosing someone to be your health care surrogate, you remain in control no matter the circumstances.

A health care surrogate (HCS) is an adult who is authorized, with your permission, to make medical decisions for you when you’re no longer capable of doing so. And they make those decisions based on your wishes. A good HCS must know the patient well and understands what’s important to him/her. They must be prepared to respond to conflicting opinions between family and the medical team if necessary.

• What is a Health Care Surrogate?

A health care surrogate (HCS) is an adult who is authorized, with your permission, to make medical decisions for you when you’re no longer capable of doing so. And they make those decisions based on your wishes. A good HCS must know the patient well and understands what’s important to him/her. They must be prepared to respond to conflicting opinions between family and the medical team if necessary.

Veterans Services

• What services and assistance do you provide for veterans?

We recognize that veterans may have unique medical, social, spiritual and emotional needs, and our interdisciplinary team works to understand each veteran’s personal goals so that we can provide customized assistance. Our services include trained veteran volunteers, military service recognition ceremonies, the We Honor Veterans program, Veterans History Project and Honor Flight® of West Central Florida. Learn more about veterans assistance.

HIV/AIDS Services

• Does Empath Health offer HIV testing and other AIDS services?

The AIDS Service Association of Pinellas (ASAP) was first to provide hands-on services for our population living with HIV/AIDS in the Tampa Bay region. And our commitment remains strong as we continue to bring the future of HIV care to the area. We offer free HIV testing, prevention education, medical case management, counseling, pharmacy services and more – in locations in Pinellas and Hillsborough counties. Learn more about ASAP.

Careers

• How can I see available jobs at Empath Health?

If you are compassionate, loyal, motivated and interested in making a positive impact in your community, you will find a rewarding career at Empath Health. Click here to learn more about our career opportunities.

Empath Health

• What ages does Empath Health serve?

Through our integrated network of care, Empath Health provides care and support to all ages from infants to the elderly. Learn more here.

• What does Empath Health offer?

Through Empath Health’s integrated network of care, we offer help to those challenged by chronic or advanced illness. In addition to hospice care, we offer palliative home health and physician services, independent living assistance and day care for seniors, HIV services, advance care planning,and traumatic and grief support.

• How are services paid for?

Empath Health accepts Medicare, Medicaid, managed care, private health insurance, personal payments, grant funding and financial support from our community. Click here to learn more about paying for care.

• What help is available for caregivers and families?

Caregiver and family support includes emotional and spiritual counseling, support groups such as our caregiver coffee breaks, resources, hands-on care training, assistance with end-of-life planning, decision-making and more.

• How can I speak with someone regarding the services available to my loved one?

It’s never too soon to ask for help. Please call us at 727-467-7423 or submit our online form here.