Lakewood Ranch – Empath Personal Care, a member of Empath Health, announced its Lakewood Ranch location has received the distinguished 2023 Best of Home Care – Leader in Experience Award from Home Care Pulse (HCP), a leading firm in experience management for home care. The Leader in Experience Award is the highest recognition awarded by HCP and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. Empath Personal Care is the only local provider to receive this coveted award. In addition, the agency also recognized the Provider of Choice and Employer of Choice awards.
These awards demonstrate Empath Personal Care to be among the top 10% of providers participating in the nationwide HCP Experience Management Program.
To qualify for this award providers must interview 10% of clients and caregivers, receive high client and caregiver satisfaction ratings in areas including caregiver training, compassion of caregivers, communication, scheduling, client/caregiver satisfaction and more. Using this feedback and quality benchmarks from HCP, Empath Personal Care’s management team set goals to reach the highest levels of experience.
“We are honored Empath Personal Care’s exemplary care, service and leadership have been recognized showing their dedication to providing Full Life Care,” said Jonathan Fleece, President & CEO of Empath Health. “In addition, the employer of choice recognition highlights Empath Health’s work to retain and hire the highest-quality colleagues.”
The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At HCP, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of HCP. “When we see agencies like Empath Personal Care effectively providing outstanding care and employment experiences, we know we’re on the right track. Empath has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
About Empath Personal Care
Empath Personal Care is a member of Empath Health, a nonprofit integrated network of care serving central and southwest Florida. Our focus is helping patients and caregivers manage activities of daily living in the safety and privacy of their own home. The caring support from our team provides a better quality of life.
About Empath Health
Empath Health is the country’s largest not-for-profit health system delivering non-acute care and services through its skilled, medical and holistic programs to individuals with chronic, advanced and terminal illnesses and those experiencing grief. The Empath Health integrated network of care provides expert medical, counseling and support services including hospice; home health; palliative care; grief services; all-inclusive elder care; HIV/STI prevention services and support; primary care; physician services; and full-service pharmacy and durable medical equipment (DME). Empath Health is honored to have more than 23,000 people enrolled in our Full Life Care services in north central, west central and southwest Florida. We have nearly 90 combined years of experience serving individuals during some of their most vulnerable times. Our wide variety of community-based programs reflects our commitment to the preservation of our charitable mission.
HCP leads the home-based care industry in experience management, training and reputation management. Through its Care Intelligence Platform, HCP empowers providers in home care, home health, and hospice to attract and retain employees during workforce shortages. HCP also conducts the annual Benchmarking Report, the most comprehensive survey of providers in North America, and administers Best of Home Care awards to agencies that achieve best-in-class satisfaction scores. For more information, visit HomeCarePulse.com.